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Privacy Policy

Last updated: July 2026

This Privacy Policy describes how we collect, use, store and protect the personal data of the users of this website, in accordance with applicable data protection laws.

2.1 Data collection

We only collect data voluntarily provided by the user, mainly at the time of contact or booking, such as: name, phone/WhatsApp, email and information about the desired therapy. Browsing the website does not require registration.

2.2 Purposes of processing

Any data collected is used to:

  • Answer questions and make bookings;
  • Organize appointments and service history;
  • Send information, confirmations and session reminders;
  • Offer promotions and news, when authorized;
  • Comply with applicable legal obligations.

2.3 Data sharing

Your personal data is not sold. Sharing only occurs with necessary service providers (such as messaging and hosting platforms), or when required by legal obligation or by order of a competent authority.

2.4 Security and retention

We adopt reasonable security measures to protect data against unauthorized access, loss or misuse. Information is kept only for as long as necessary to fulfill the described purposes and applicable legal obligations.

2.5 Health data

Information about health conditions that may be shared to ensure the safe delivery of therapies is treated confidentially and used exclusively to tailor the service to your wellbeing.

2.6 Data subject rights

Under applicable data protection laws, the data subject may, at any time, request:

  • Confirmation that processing exists;
  • Access to their data;
  • Correction of incomplete, inaccurate or outdated data;
  • Anonymization, blocking or deletion of unnecessary data;
  • Data portability;
  • Withdrawal of consent.
To exercise your rights, contact us through our official channels.

2.7 Cookies

This website may use cookies that are essential to its operation and to improve the browsing experience. Users can manage or block cookies in their browser settings, aware that this may affect some functionality.

2.8 Changes to this policy

This Privacy Policy may be updated at any time. The version in force will always be the one published on this page, with the corresponding update date.

SerenaSpa

Relaxation, balance and wellbeing in a welcoming haven, with therapists who care for you with dedication.

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